Hi,
As OEM HP is responsible for the proper operation of the printer and their
supplied drivers. Check with HP Support, their on-line documentation and
drivers, and ask in their forums.
Good chance you need to update or re-install the latest available driver.
HP Deskjet 930c Printer - Software and Drivers <- set to your version of Windows
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=60096&lc=en&cc=us&dlc=en&lang=en&cc=us
HP Deskjet 930c Printer - Support and Troubleshooting
http://h10025.www1.hp.com/ewfrf/wc/product?product=60096&lc=en&cc=us&dlc=en&lang=en&cc=us
HP Support/Troubleshooting & Drivers
http://welcome.hp.com/country/us/en/support.html
Contact HP
http://welcome.hp.com/country/us/en/contact_us.html
HP Forums
http://h30434.www3.hp.com/psg/
The main issue is probably the drivers however these may help :
Add or remove a printer
http://windows.microsoft.com/en-US/windows-vista/Add-or-remove-a-printer
Fix Printer Problems (Vista)
http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-vista&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
Troubleshoot printer problems (Vista)
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems
Fix printer problems (Windows 7)
http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
Open the Printer troubleshooter (Windows 7)
http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
Find a manufacturer's website
http://windows.microsoft.com/en-US/windows-vista/Find-a-printer-manufacturers-website
Find and install printer drivers in Windows 7
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
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